Refund policy

Your satisfaction is important to Jim-Bows Archery. If we have made an error while fulfilling your order, please call or e-mail us immediately and we will do everything possible to correct the situation. If you are still not satisfied with your purchase, you may return any qualified items for a replacement or refund within 15 days of delivery. All returns require a Return Authorization Number. The RA number must be printed on the outside of the return shipment. To obtain a Return Authorization Number for your order, please contact Jim-Bows Archery by phone (403) 250-7713 or by email info@jimbowsarchery.ca. Unless noted at purchase, all merchandise purchased from Jim-Bows Archery may be returned for a replacement or refund (excluding shipping charges) within 15 days from delivery. All return shipments must display a Return Authorization Number printed clearly on the outside of the package. Returns must be unused, in new condition, and in the original sealed manufacturers packaging (including Styrofoam/packing material, plastic bags, accessories, all parts, screws, tools, manuals, warranty cards, registration information, etc.). Special or personalized orders, close-outs, specials, software, books, CDs, cut arrows/shafts, etc. may not be returned under any circumstance other than to replace an item due to defective product. Approval of returned merchandise is at the sole discretion of Jim-Bows Archery as to the items condition and ability to be returned. Returns received after 30 days will carry a 20% restocking fee. Returned items that are not in original packaging and/or showing any signs of use, installation or wear will carry a 20% restocking fee or may be refused entirely depending upon the severity of wear. Jim-Bows Archery reserves the right to refuse the return of any product that is used, damaged or un-sellable for any reason.